A Great Moving Company Starts with Professional Movers.
At College Bound Movers, every mover is put through the same intensive training program to insure the highest level of quality and customer service on every move completed. Learning how to be a mover is not easy. There are a lot of sides to moving beyond carrying a customer’s furniture. By training our movers to handle all aspects of various situations, College Bound Movers enables our movers to do more than move furniture.
Our Fields Operations Manger oversees all aspects of training. Each mover is required to take all classes pertaining to their position and for advancement within the ranks. Continued education is important and classes are repeated annually, keeping skills fresh and to ensure every customer receives consistent quality service.
College Bound Movers training is provided in the following areas:
- Customer Service
- Safety/Lifting Technique
- Driving Class
- DOT Compliance.
Training that Takes Place at College Bound Movers
From the moment an employee is hired to become a CBM professional mover, he or she is constantly being trained and retrained. Training is a three-part process: on-the-job experience, completing classes, and passing exams through CBM University.
Below is a description of what training takes place for a mover to advance through the ranks.
- The potential mover fills out an application, is interviewed and has his or her references checked. If the Field Operations Manager believes the applicant will be a positive addition to the CBM team, he or she is hired.
- The new hire attends Orientation, which informs him or her of what the company is all about
and what it takes to be a professional mover.
- The mover goes through two days of training with an Employee Development Manager (EDM). He or she learns the proper way to handle boxes and furniture, as well as works with a moving crew. At the end of each day, the EDM evaluates the mover.
- After the two day on-site training, the mover takes the 3rd Mover Exam. This tests the knowledge he or she obtained during the two days of training. If the new hire passes, he or she will become a 3rd mover.
After a period of time (based on the abilities of the mover), the 3rd mover will receive a review by an EDM. If the review is positive and there is room for more 2nd movers, he or she will begin 2nd mover training. If it is not, the mover will continue as a 3rd mover
- The 2nd mover undergoes two more days of training with an EDM, and is evaluated at the end of each day.
- Like the 3rd mover, after the 2nd mover completes the training, he or she takes the 2nd Mover Exam.
After a period of time (based on the abilities of the mover), the 2nd mover will receive a review by an EDM. If the review is positive, he or she may be promoted to a higher rank. The next possible ranks Driver, Crew Chief in training and Crew Chief.
All levels of Crew Chiefs must be able to drive a company vehicle.
- The prospective driver takes the Safe Driving Class.
- Upon completion of the class, the driver takes the exam. If he or she passes, the mover is now eligible to be a driver and to train to be a Crew Chief.
Crew Chief in Training (CIT)
- If there is room for more Crew Chiefs, the new driver will undergo three days of training with a Senior Crew Chief (SCC).
- At the end of each day, the CIT will be evaluated. If the SCC’s reviews are positive, the CIT will take an exam. If he or she passes the exam, the mover will be eligible to be a Junior Crew Chief (JCC).
After a period of time (based on the abilities of the mover), the CIT will receive a review by an SCC. If the review is positive, he or she may be promoted to a higher rank after 6 months.
Junior Crew Chief
- The mover completes four classes and takes the exams: Drive Class (again), Paperwork and Waivers Class, Customer Service Class, and DOT Compliance Class.
- The JCC continues to train in the field and leads crews.
After a period of time (based on the abilities of the mover), the JCC will receive an review by an SCC. If the review is positive, he or she may be promoted to a higher rank
- The Crew Chief (CC) leads and manages crews while on job sites. He or she is the customer’s direct contact on the day of the move.
- To advance to the next level, the CC needs to receive three recommendations from his or her peers.
After a period of time (based on the abilities of the mover), the CC will receive an review by an SCC. If the review is positive, he or she may be promoted to a higher rank.